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Our client, an international market leader, requires a technical trainer to be responsible for delivering training to following a migration to a new technology.
  
Tasks and responsibilities
• Design training schedule that will meet client needs
• Train learning and development team to enable them to deliver training
• Deliver complex technical training to a variety of clients
• Create training presentations, manuals and course outlines
• Conduct training needs analysis conversations
• Maintain a current, in-depth knowledge of the product functions and features
• Contribute to the implementation of an on-line training program
• Maintain training equipment hardware and ensure it is always ready for training
• Schedule courses and maintain a calendar of events 
• The position may require interstate travel
  
Professional and Personal Qualifications
• Proficient in verbal and written communication skills in English
• Possess exceptional presentation and educational skills
• Experience with either eLearning packages, Adobe suite of products or Microsoft Powerpoint.
• Excellent personal and project organizational skills
• A sense of humour!
  
Academic Requirements and Technical Knowledge
• Bachelor's degree or equivalent experience.
• Experience with contact centre technologies, ideally Avaya or Genesys
• Experience with telephony equipment
• Experience within large enterprise environments
  
Professional Experience 
• At least 2 years delivering technical training, preferably contact centre training

Apex Consultant

Katherine Elliott
Senior Recruitment Consultant at...