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Contact Centre Engineer

Job No: 11002898
Min Salary: $80,000 Posted: 03/02/2012
Max Salary: $120,000 Work Type: Full-time
Salary Type: Per Annum Location: Sydney-Inner
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Contact Centre Support Engineer - Sydney, 75-90K+ $$$

My client a leading Solution Provider have a truly fantastic opportunity for an experienced Engineer with a background in Contact Centre integration to join their highly skilled team.

Responsibilities:
• Provide Tier 1-3 Level support (focusing on tier 2-3) of Contact Centre Solutions comprising of Call Recording, quality, WFM, WFO, Performance Management, Analytics, etc as part of a project team or alone, including software and 3rd party components such as CTI, AD, ACD, etc as per the customer's needs.
• Constantly improve self knowledge in the different products via formal & informal training sessions.
 
 Technical Qualifications
• Knowledge of Contact Center/Telephony Environments such as: Genesys, Cisco UCCE, UCCX, Avaya, Nortel, NICE, Verint, Aspect, Nuance etc VoIP 
• Advantage for having previous knowledge with Call Recording/Quality/Workforce Management applications
• at least 12 months experience as a support engineer/implementation engineer
• Knowledge of Windows Operating System administration and internals
• Knowledge of Networking - protocols, troubleshooting, equipment

Desirable
• Knowledge of Application Infrastructures Technologies - Microsoft SQL Server, MSMQ, COM/DCOM, IIS, WebLogic, Java, .Net
• Knowledge of SQL, scripting or previous development exposure advantageous
 
Personal Qualifications
• Excellent Interpersonal and communication skills
• Strong Customer Orientation
• Ability to work alone and part of a team
• Multitasking capabilities
• Smart, with Strong Analytical and Problem Diagnosis skills
• Business Applications orientation and Basic Project Management skills  
• Self driven to learn and constantly improve
• Dedicated and committed to customer, team and personal success
 
Location: Sydney CBD Based
Excellent package 75-90k $$$ plus benefits and ongoing training opportunities.
 
If you are interested in this fantastic opportunity, please send your CV ASAP to Sarah Edwards or Call me directly for a confidential discussion. 

Phone: (02) 9021 9717

Email: sarah.edwards@apexrs.com.au
 
Connect with me upon LinkedIn:http://au.LinkedIn.com/in/unifiedcommunications    

Apply Now

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